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Need help downloading a drawing tutorial?

 

Try downloading your video files with the direct download at http://fivepencilmethod.com/members/

 

Use the email address and password in the instructions you received by email after your purchase.

The free drawing lessons

  • Where can I sign up for the free drawing lessons?
  • Are the free drawing lessons really free?
  • I signed up, but I’ve never received the free lessons.
  • Have I received all of the free lessons?
  • The free tutorials are not playing for me.
  • What happens after I finish the free drawing lessons?
  • How can I find the 5-Pencil Method YouTube channel?
  • Can I get a free personal drawing lesson from Darrel?
  • Does Darrel teach classes or workshops that I can attend?

Placing my order

  • Is my order secure?
  • My order is “offline” what does this mean?
  • What forms of payment do you accept?
  • Are the 5-Pencil Method DVDs available in other countries besides the US?
  • The cart is not accepting my postal code.
  • How do I select my country on the checkout page?
  • How do I submit my order?
  • Can I purchase 5-Pencil Method DVDs using a payment plan?
  • What’s the return policy? How does that work?
  • How long will it take for my order to arrive?
  • Will I have to pay customs or duty fees when I receive my order?

Downloading my purchased drawing tutorials

  • I bought a tutorial download, but I don’t know how to download the files.
  • I’m having problems with my downloads, what is the first thing I should do?
  • How long will it take to download my files?
  • I bought a download, but Adobe AIR won’t install. What should I do?
  • I’m having trouble downloading my purchase to Windows Vista or Windows 7.
  • How do I play my downloaded drawing tutorials?
  • I get an error message when I try to play the tutorial.
  • My download got interrupted. How can I restart it?
  • How can I download to my iPhone or iPad?
  • Where are the files stored after they are downloaded to my computer?
  • Can I put my downloaded tutorials on a CD or DVD?
  • How long do I have to download my purchase?
  • My downloads aren’t showing in the “5-Pencil Method Downloader” anymore.

My DVDs

  • How do I play my DVD on my computer?
  • What’s the difference between the free tutorials that I receive via e-mail and those that can be purchased through the 5-Pencil Method store?
  • The DVD stops playing part way through.

Some other things

 

  • I’m under 13, why can’t I post on the fivepencilmethod.com website?
  • Will you sell my email address or send me spam?
  • I want to submit my latest portrait for critique, how can I do that?
  • I have a new e-mail address, how can I change which email address Darrel’s contacts me with?
  • How do I unsubscribe from receiving 5-Pencil Method emails?

Didn’t find what you were looking for?

Diane is more than happy to help answer questions and provide support by phone or email.

 

She will do her best to answer email messages and voicemails within 24 to 48 business hours. Diane is here from 9am to 5pm Eastern Standard Time, Monday through Friday.

 

You may email support@fivepencilmethod.com or call 800-640-5888 (inside the US) or 423-800-0225 (outside the US).

 

Where can I sign up for the free drawing lessons?

You can sign-up for Darrel’s free, 5-day drawing tutorials right here: www.fivepencilmethod.com/tutorials/lessons/

 

Once you enter your email address, you’ll be able to start watching the first lesson right away! From there, Darrel will send you an email with a link to a new lesson each day.

 

Are the free drawing lessons really free?

Yes, one-hundred-percent. You are welcome to watch any and all of the videos on the 5-Pencil Method website or on Darrel’s YouTube channel without any fear of ever being charged for doing so.

 

You may also choose to continue with Darrel’s drawing lessons by purchasing tutorials or joining his live, weekly online drawing classes—but these lessons are free!

 

If you choose to purchase any further drawing lessons they are available in the 5-Pencil Method store. Or, sign up for Darrel’s online drawing school here!

 

I signed up, but I’ve never received the free lessons.

Uh oh… That’s unusual, but we can most definitely get that resolved for you.

 

The best place to start may be checking your spam folder. We only send out awesome content and promotions, but sometimes email service providers get confused. Take a quick look in that folder for emails from Darrel Tank. If you don’t see them, please email support@fivepencilmethod.com and Diane, our professional fixer of problems, will help you as quickly as possible.

 

In your email, please include what browser and browser version you are currently using and whether you are on a computer or mobile device such as phone or tablet

 

Also, even if you don’t receive an email about a new lesson, a new lesson will be released each day for five days and you can always view them on the lessons page. Those videos can be found here.

 

Have I received all of the free lessons?

Hopefully so… But if you want to know for sure here’s a simple way to check. There are five lessons total and you can view them all here

 

When you visit the above page, if all five lessons are accessible and the content all looks familiar, you have most likely received all of the free lessons. Plus, all of those lessons are available anytime you like, so you can watch them again if you are still unsure if you’ve gleaned all possible knowledge from each video (there’s a lot there).

 

The free tutorials are not playing for me.

Sorry to hear you’re running into trouble. Here are a couple troubleshooting options to try:

 

Some folks have found that refreshing the page will cause the video to work—that’s a great place to start. Be sure to wait at least 30 seconds to a minute after loading the page and clicking on the "Play" button as the videos may take a little while to begin playing.

 

For more information about troubleshooting the videos, take a look at this YouTube help page.

What happens after I finish the free drawing lessons?

You will be equipped to confidently take the next step toward your dream of drawing realistic graphite masterpieces!

 

The concepts covered in the free lessons are certainly the backbone of the 5-Pencil Method, but there’s so much more to explore in the other classes available in the 5PM store.

 

We recommend that you start with Darrel’s Must-Have Skills For Every 5-Pencil Method Artist on DVD or digital download. These classes cover some of the same principles and skills covered in the five free lessons, but in much more depth and with some fun, new exercises.

 

From there, you can discover how to draw a portrait (with several different portrait subjects currently available) from start to finish, with every step broken down and explained along the way…

Click here to learn more about Darrel’s portrait drawing classes

 

You could also try your hand at drawing animals! Fur, whiskers, wet noses, and everything in between—you’ll uncover what it takes to bring a pet portrait to life on paper.

Click here to learn more about Darrel’s animal drawing classes

 

Don’t forget about lovely landscapes! Darrel can teach you how to capture the natural beauty of the world around you with the landscape drawing classes currently available…

Click here to learn more about Darrel’s landscape drawing classes

 

And that’s not all… There are many more classes available in the 5-Pencil Method Store. Click here to check them out now.

 

Or, you could become a member of Darrel’s online drawing school and be a part of the classes as they’re recorded. Plus, members get special discounts on all new classes on DVD and download, and access to the entire library of streaming classes on demand!

Click here to learn more about Darrel’s online drawing classes

 

How can I find Darrel’s YouTube channel?

Talk about a channel worth finding! Darrel’s YouTube channel is full of free drawing videos with tips, tricks, and excerpts from his live online drawing classes. Click here to visit the 5-Pencil Method Youtube channel.

Can I get a free personal drawing lesson from Darrel?

Here’s the thing about the 5-Pencil Method… It works! So, naturally, there are a lot of folks interested in what Darrel has to teach. Unfortunately, there just aren’t enough hours in the day to sit down with everyone to provide a free personal drawing lesson. So, we’ve created the next best thing!

 

Art Studio is Darrel’s online drawing school—a place where he’s able to share his lifetime of drawing knowledge with aspiring artists. There’s a new, live drawing class every Wednesday night at 8:00pm U.S. Eastern and all classes are recorded and available to watch on-demand 15 minutes after class ends. Plus, members get special discounts on all new 5-Pencil Method DVDs and downloads and a access to an exclusive, members-only Facebook group.

 

It’s not free, but for less than the price of a fancy dinner for two, you get unlimited access to everything you need to make your dream of drawing realistic works of art a reality!

 

Want to learn more about these classes? Click here for the details

 

If drawing classes don’t fit into your budget—have no fear! Darrel’s youtube channel, The 5-Pencil Method Community site (a free site for sharing and viewing great artwork), and the 5-Pencil Method homepage have some great, free resources that you can enjoy anytime.

Does Darrel teach classes or workshops that I can attend?

Darrel shares his drawing skills with the world, virtually. While he does not have any live events in a physical location scheduled, you can access his classes online, anytime, anywhere as a member of Darrel’s online drawing classes (Art Studio, as it’s called). You can learn more about becoming a distinguished member here.

 

It’s also a great idea to get on the 5-Pencil Method mailing list and to open emails from us! We plan free, live, online events and classes that we invite our friends to enjoy from time to time. If you aren’t on our list already and would like to be, check out this page. You can enter your email and you’ll not only be put on our mailing list, but Darrel will send you five free drawing classes to familiarize you with his method.

Is my order secure?

We don’t take your online security lightly! The 5-Pencil Method shopping cart server uses the latest security technology.  Our cart is PCI compliant, uses the highest encryption, and meets the Visa/MasterCard/Discover/Amex standards for online security.

 

Your credit card number is completely encrypted when transferred and run through the system to make your checkout process both safe and secure.

What forms of payment do you accept?

You may pay with any major credit card (Visa, MasterCard, American Express and Discover), as well as PayPal, money orders, or personal check. Money orders and personal checks MUST be in U.S. funds.

 

If sending a money order or personal check, please make it payable to “Happy Brain, Inc” and send it to this address:

 

FivePencilMethod.com

ATTN: Debbie Miller

9301 Ocoee Street #528

Ooltewah, TN 37363

 

You can determine your order total and shipping cost by adding the items you want to purchase to your cart and selecting the shipping option you would like to use. Or, if you would like some help, just contact Diane at customer support and she will gladly walk you through the process over the phone. 800-640-5888 (from U.S.) +1 (423) 800-0225 (outside U.S)

 

As soon as your money order or check is received in the mail, your order will be shipped to you. However, if you choose to send a personal check, we will deposit your check and wait for it to clear before your purchase is shipped.

 

Are your DVD/downloads available in other countries besides the US?

We have friends all over the world and can send DVDs to most of them. There are some exceptions however. When you go to check out, you will be shown a drop down list of countries. If your country doesn’t appear on the list, then we will not be able to ship your DVDs. However, you can purchase a download and access it no matter where you live.

 

Another important thing to note: The recipient is responsible for all customs and duties fees in the destination country related to receiving merchandise.

 

Downloads are a great option if you would like to avoid shipping and customs fees.

 

The shopping cart is not accepting my postal code.

This usually happens when the correct country has not been selected first on the checkout page.

 

In order for your postal code to be accepted (or to order from a country which doesn't use a postal code), you should first ensure that you’ve selected the correct country for shipping. If your country does not use postal codes, you may skip this field.

How do I select my country on the checkout page?

After adding the items you wish to purchase to the shopping cart, start by filling your name in the relevant boxes.

 

The shopping cart will then allow you to select your country from the pull down menu just below where you entered your name. After the correct country is selected, the shopping cart will then automatically calculate the shipping costs associated with your purchase.

 

If the country that you’d like to ship your package to is not on the pull down menu, we are not able to ship to your country at this time.

How do I submit my order?

After you fill out all required information on the shopping cart page, simply scroll down to the bottom and click the Place Order button.

 

If your order is submitted without any problem, the shopping cart will direct to you to a page that will thank you for your purchase (or if you purchased a download, it will give you the information needed to access your downloadable files).

What’s the return policy? How does it work?

We have a 1-year, no questions asked, money-back guarantee policy. If you bring home a drawing class and don’t fall in love with what you learn, you have a full 365 days to send it back for a 100% refund.

 

You can return any tutorials you are not satisfied with back to our offices at:

FivePencilMethod.com

ATTN: Debbie Miller

9301 Ocoee Street #528

Ooltewah, TN 37363-0528

 

If you need further assistance in this matter, feel free to email customer service at support@fivepencilmethod.com, or to call Diane for customer service between the hours of 9 a.m. and 5 p.m. Eastern Standard Time, Monday through Friday at 800-640-5888 (inside the US) or 423-800-0225 (outside the US).

How long will my order take to arrive?

The shipping time of an order depends on several things--the size of the order, which shipping method is selected for the order and where the order is being shipped to.

 

Each package, both domestic and international, is shipped through the United States Postal Service, either first-class or priority mail.

 

The estimated shipping time given by the USPS for each service is as follows:

Domestic First-Class: 5-7 days

Domestic Priority Mail: 3-5 days

International First-Class: 16-24 days +customs

International Priority Mail: 12-18 days +customs

For international customers: Though we give estimates for international shipping times, sometimes it takes longer than the estimated times for packages to pass through customs in each country.

Will I have to pay customs when I receive my order?

Customs fees will depend on the laws of the country the package is shipped to. These laws vary from country to country.

 

Each international package’s custom form will be marked as “merchandise” with the accurate purchase price of each item that the package contains. We can only mark international packages as gifts if we are sending replacement items for items already received which are not working properly or have been damaged during shipping.

 

International postage regulations require that any package of 2 oz. in weight have a detailed customs form to accompany the package in shipping.

 

I bought a tutorial download, but I don’t know how to download the files.

After you’ve placed your order, if you wait a moment, your screen will refresh to show your receipt, and if you ordered downloads, your receipt will have a link you can click to begin the download process.

I’m having problems with my downloads, what is the first thing I should do?

If you’re having problems, first close out the page and reopen it again. You may have to go as far as to restart your computer as well. This should clear up most of the problems you are having.

 

The link to get back to the download page is www.fivepencilmethod.com/members. Make sure to sign in with the email address you used when you placed your order. If you are prompted to enter a password, you can then pick a password of your own choosing, at least 8 characters long (or longer, if you prefer).

 

Then, you should see the files listed individually with a "Download now" next to each one. For best results, try downloading just one file at a time and on a computer. If you wish to have your downloads on your phone or tablet, you can transfer the files after you’ve first successfully downloaded them onto your computer.

 

If you need further assistance, send us an email at support@fivepencilmethod.com or call Diane for customer service between the hours of 9 a.m. and 5 p.m. Eastern Standard Time, Monday through Friday at 800-640-5888 (inside the US) or 423-800-0225 (outside the US).

How long will it take to download my files?

This will vary based on two primary factors:

1) the size of the files you are downloading and

2) the speed of your Internet Service Provider's connection.

 

Most broadband today is capable of downloading any drawing class within 30 minutes to an hour.

 

It is also recommended that you download one file at a time, rather than clicking "Download Now" on every file at once.

I’m having trouble downloading my purchase to Windows Vista or Windows 7.

If you’re using Windows Vista or Windows 7 and you’re having problems downloading, it may be because your account on the computer has "User Access Control" turned on which is preventing you from installing and downloading files. In order to download, you will need to turn "User Access Control" off.

You will need to be logged into an account with administrative privileges to be able to install application files from the Internet.

 

Here’s a web page that might be useful for checking to see what your account is set up as.

How do I play my downloaded drawing tutorials?

You will need the latest version of iTunes to play your 5-Pencil Method downloaded files.

iTunes can be found here: www.itunes.com

 

The file extensions for all 5-Pencil Method downloads are .m4v. If you’re rather tech savvy, you can get the files to play using other players, however, the 5-Pencil Method doesn’t support the use of other players.

I get an error message when I try to play the tutorial.

If your download files somehow get corrupted, simply delete the corrupted file(s) and visit www.fivepencilmethod.com/members to re-download the video files.

How can I download to my iPhone or iPad?

Files must first be downloaded to a computer before they can be played on a phone or tablet.  In order to copy the downloaded files to your phone or tablet, simply plug the device into the computer and transfer the files onto your device using iTunes, just like you would a song or a photo.

 

If using a phone or tablet, the files will play using the iTunes software already installed on your device.

Where are the files stored after they are downloaded to my computer?

Files will be stored in your internet browser's "downloads" folder. If you have a hard time locating the files, you could search your computer for the file names listed on the 5-Pencil Method download page.

 

If you need further assistance, send us an email at support@fivepencilmethod.com or call Diane for customer service between the hours of 9 a.m. and 5 p.m. Eastern Standard Time, Monday through Friday at 800-640-5888 (inside the US) or 423-800-0225 (outside the US).

Can I put my downloaded tutorials on a CD or DVD?

Downloaded files may be backed up to a CD or a DVD.

 

Although you can burn these files onto a CD or DVD, the formatting of the files will only allow you to watch the files on a computer with the recommended media players (iTunes or Quicktime). Movie files that are burned to a CD or DVD will not play with a video DVD player connected to your TV.

 

If you are unsure of how to burn a CD or DVD, please consult the help documentation for your computer.

How long do I have to download my purchase?

There is no set time frame. You may download whenever it is convenient for you.

 

How do I play my DVD on my computer?

Darrel’s five free drawing classes are just the beginning! The concepts covered in the free lessons are certainly the backbone of the 5-Pencil Method, but there’s so much more to explore in the other classes available in the 5PM store.

 

If you're using a Mac, you should use the application called “DVD Player” to watch your DVD.  If you are using Windows, you will probably want to use “Windows Media Player.”

 

Here are the instructions for playing DVDs on Windows.

 

If you are using Vista, follow these instructions:

http://windows.microsoft.com/en-US/windows-vista/Play-a-CD-or-DVD

 

If you have Windows 7, then follow these instructions:

http://windows.microsoft.com/en-US/windows7/Play-a-CD-or-DVD-in-Windows-Media-Center

 

If you have any other version of Windows, then follow these instructions:

http://windows.microsoft.com/en-us/windows/dvd-playback-help

What’s the difference between the free tutorials that I receive via e-mail and those that can be purchased through the 5-Pencil Method store?

Darrel tries to put as many free tutorials online for students to watch as possible. In fact, the 5 free drawing lessons contain the core concepts that the 5-Pencil Method is based on.

 

You can discover how to draw a portrait (with several different portrait subjects currently available) from start to finish, with every step broken down and explained along the way…

Click here to learn more about Darrel’s portrait drawing classes

 

You could also try your hand at drawing animals! Fur, whiskers, wet noses, and everything in between—you’ll uncover what it takes to bring a pet portrait to life on paper.

Click here to learn more about Darrel’s animal drawing classes

 

Don’t forget about lovely landscapes! Darrel can teach you how to capture the natural beauty of the world around you with the landscape drawing classes currently available…

Click here to learn more about Darrel’s landscape drawing classes

 

And that’s not all… There are many more classes available in the 5-Pencil Method Store. Click here to check them out now.

 

Or, you could become a member of Darrel’s online drawing school and be a part of the classes as they’re recorded. Plus, members get special discounts on all new classes on DVD and download, and access to the entire library of streaming classes on demand!

Click here to learn more about Darrel’s online drawing classes

The DVD stops playing part way through.

Although it’s hard to diagnose a problem with only part of the information needed, you may be having trouble viewing a double layer DVD.

 

We sell several double layer DVDs, including all of the discs in the "How to Draw a Portrait" series, "Core Concepts and Exercises" and "Intro to Drawing Eyes." Double layer discs were used because these discs can hold more information and longer tutorials.

Our support staff has found that a small number of DVD players only support playing single layer DVDs. What happens is that the first layer of the DVD will play just fine, but the DVD player cannot switch to play the second layer of the DVD, and it just freezes up.

 

Although some customers experiencing this problem have chosen to purchase a new DVD player, we do not expect all of our customers to be able to do so. Our best solution at this time is to allow customers to download the purchased tutorials instead.

 

For more information, feel free to e-mail customer service at support@fivepencilmethod.com or call Diane for customer service at 800-640-5888 (inside the US) or 423-800-0225 (outside the US) between the hours of 9 a.m. and 5 p.m. Eastern Standard Time, Monday through Friday.

 

I’m under 13, why can’t I post on the 5-Pencil Method website?

We’re so glad to hear that children of all ages are enjoying Darrel's tutorials. These tutorials were designed to be easy to understand, no matter the age.

 

However, because our company sells merchandise, as well as offers free drawing tutorials online, we are not able to correspond with children when we know they are under 13.

 

We encourage children under the age of 13 to have a parent or guardian help them access the free tutorials, and we would be more than happy to speak with any parent or guardian regarding any of the free tutorials, DVDs, or materials on our site.

 

Will you sell my e-mail address or send me spam?

Absolutely not. Your e-mail address will not be used for spam and will never be shared with a third party.

When signing up with your email, these are two things that you can expect:

 

-The 5-Pencil Method introductory drawing course, split up into five lessons, will automatically be sent to your e-mail spread out over a week.

 

-Updates from Darrel about new free tutorials and lessons available for purchase.

 

And, of course, there is a link at the bottom of each email that allows you to unsubscribe from receiving Darrel's updates if you choose to do that at any time.

 

You may read the full privacy policy for this website.

 

I want to submit my latest portrait for critique, how can I do that?

Due to a high demand for critiques, Darrel is not able to provide personal critiques for everyone who asks. There is, however, the option to join Darrel’s Art Studio online drawing classes and add a weekly drawing critique to your membership.

 

This membership option costs $99 per month and includes all of the benefits of Art Studio membership, plus guarantees a critique of your work every week.

 

If this sounds like something you would be interested in, please contact Diane at support@fivepencilmethod.com and she’ll get you set up!

 

You are also welcome to post your drawings to the 5-Pencil Method Community at any time for free. There’s no guarantee that Darrel will be able to offer any suggestions, but there’s a friendly family of talented artists that would be happy to offer suggestions if you ask.

 

You can create a free account and start posting your artwork here

 

I have a new e-mail address, how can I change which e-mail address Darrel contacts me with?

Send us a message at support@fivepencilmethod.com and we'll get your new address set up. Please include the email that you originally signed up with and the one you wish to change to in your message. Once the change has been made, we'll shoot you a message letting you know.

How do I unsubscribe from receiving 5-Pencil Method e-mails?

If you do not wish to receive the free tutorials or updates from Darrel Tank anymore, you may unsubscribe by clicking the unsubscribe link in any of the e-mails you have received from Darrel or by following this unsubscribe link.

“I still believe Darrel's videos got me through the tough times going through my chemo treatments. Got me back to my drawing and got my mind off the rough times.”

 

“If I had not stumbled across Darrel Tank's awesome site and got a spark for art back in my life, I would never have started drawing again. If I had not learned to draw with the tools Darrel recommends I would have been discouraged and given up a long time ago.”

“In a year I went from not being able to draw anything to drawing very realistic portraits. Thanks to Darrel's great teachings, patience, and encouragement.”

 

“I cannot thank you enough for all of your 5-Pencil Method tutorials. Absolute beginners and advanced portrait artists alike can garner much skill and confidence by taking your classes. I truly cannot thank you enough. My portraits (pets and people!) have improved 100% since participating in the online classes.”

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